Our commitment
We’re on a mission to make lives easier with plumbing, central heating and cooling, and bathroomware solutions that look great and perform their best.
Waterware is constantly evolving to lead the market while reflecting our values of integrity, bold thinking, and genuine partnerships with everyone we interact with. We want to create environments of success for everyone involved.
We take special pride in our pre- and post-sales service experience, and our impressive network of business relationships around the world. Over the years, we’ve connected with thousands of like-minded partners to help us source products that suit our local market and perform better than any others.
Our products are supported by our extensive range of spare parts, and our in-house Installer Training and Warranty Assurance programs, so you can rest assured that you’ll be taken care of.
CARE AND USE
TAPWARE: All finishes are smooth, abrasion resistant, corrosion resistant, fade-proof and easy to clean. All finishes are super hard wearing surfaces that won’t chip, peel or tarnish with normal use. All surfaces should be regularly wiped clean with non scouring, neutral wash solutions. Never use an abrasive cleaner.
ACRYLIC BATHS: The glossy/matte acrylic finish should be regularly wiped clean with non scouring, neutral wash solutions. Avoid abrasive cleaners or use mild abrasives sparingly if absolutely necessary.
STONE RESIN BASINS AND BATHS: The gloss finish on these products is a generous layer of ‘gel-coat’ which should be regularly wiped clean with non scouring, neutral wash solutions. Lost luster can be returned using a similar range of products you might use to polish a car paint job. For severe scratching start with a cutting compound and only use wet and dry sand papers if absolutely necessary beginning with 1000 grit or 800 grit if required. Rub only very lightly with plenty of water to avoid scratching or penetrating the gel-coat surface layer.
The matte finish on these products should be regularly wiped clean with non scouring, neutral wash solutions or a mild abrasive as required. For severe scratching use wet and dry sand papers beginning with 1000 grit or 800 grit if required. Rub only very lightly with plenty of water to avoid scratching.
CABINETS: Wood veneers, laminates or lacquered finishes should be regularly wiped clean with non scouring, neutral wash solutions. Never use an abrasive cleaner or petroleum based products.
MIRRORS: For best results use a moistened microfibre cloth to remove dry dirt or grime, followed by cleaning with a dry microfibre cloth.
Avoid using alkaline (ammonia) or acid (vinegar) based products you not only risk damaging the silvered backing of the mirror,
but also tend to leave behind streaks and smears.
TOILETS: Vitreous china finishes are best cleaned with cream or mild abrasive toilet specific cleaners. Do not use harsh abrasives on the toilet seat surfaces.
PRODUCT CATEGORY WARRANTIES
To be read in conjunction with and subject to warranty conditions and exclusions found in this document and specific product installation instructions.
Claims that instructions were missing are not accepted as a means of avoiding this condition.
From date of purchase, Waterware Services warrants products from the following categories to be free from manufacturing defect subject to the exclusions listed below:
| FOW Categories | Domestic Installations | Commercial Installations | Exclusions |
|---|---|---|---|
| Aspen SS Kitchen Sinks | 2 years parts and labour 3-10 years parts only |
1 year parts and labour 1-2 years parts only |
Kitchen Sink Accessories |
| Basins | 5 years parts and labour | 1 year parts and labour | |
| Bathroom Accessories | 1 year parts and labour | 1 year parts and labour | |
| Bathroom Furniture / Mirrors | 2 years parts and labour | 1 year parts and labour | |
| Baths | 5 years parts and labour 6-10 years parts only |
1 year parts and labour | Pop-up Waste |
| Filter Taps | 2 years parts and labour | 2 years parts and labour | |
| Flush Valve Seals | 1 year parts and labour | 1 year parts and labour | |
| Gentec Commercial Bathroomware | 5 years parts and labour | 5 years parts and labour | Hoses and Batteries |
| Granite Kitchen Sinks | 2 years parts and labour 3-10 years parts only |
1 year parts and labour 1-2 years parts only |
Kitchen Sink Accessories |
| Hand Showers / Hoses | 1 year parts only | 1 year parts only | |
| Heated Towel Ladders / Single Towel Bars | 5 years parts and labour | 1 year parts and labour | Timer / Transformer |
| Kitchen Sink Accessories | 1 year parts only | 1 year parts only | |
| Luxe Tapware | 5 years parts and labour | 5 years parts and labour | |
| Outdoor Showers (SS and Matte Black) | 5 years parts and labour 6-10 years parts only |
2 years parts and labour | |
| Pop-up Wastes | 1 year parts only | 1 year parts only | |
| Project / Pioneer Tapware | 5 years parts and labour 6-10 years parts only |
5 years parts and labour 6-10 years parts only |
Hand Showers / Hoses |
| Tapware | 5 years parts and labour 6-10 years parts only |
1 year parts and labour | Hand Showers / Hoses Project / Pioneer Tapware Luxe Tapware |
| Timer | 1 year parts and labour | 1 year parts and labour | |
| Toilets / Cisterns | 5 years parts and labour 6-10 years parts only |
1 year parts and labour | Flush Valve Seals |
| Transformer | 2 years parts and labour | 2 years parts and labour | |
| Indent Items | Details on Request | Details on request |
| Plumbing and Heating Categories | Domestic Installations | Commercial Installations | Exclusions |
|---|---|---|---|
| Active Ceiling Panels | 10 years parts and labour | 10 years parts and labour | |
| Blitz Radiators / Heated Towel Rails | 10 years functional warranty* | 5 years functional warranty* | Proof of annual servicing required |
| Brugman Radiators | 25 years functional warranty* | 10 years parts and labour | Proof of annual servicing required |
| Buffer Tanks / Hydroboxes | 5 years parts and labour | 5 years parts and labour | |
| Caleffi Expansion Vessels | 5 years parts and labour | 5 years parts and labour | |
| Protank 2.0 | 10 years parts and labour | 5 years parts and labour 6-10 years parts only |
Valves / Thermostats / Elements |
| Fondital Boilers | 3 years parts and labour | 3 years parts and labour | Burners Proof of annual servicing required |
| Heat Exchangers | 5 years parts and labour | 3 years parts and labour | |
| Heating / Plumbing Valves | 5 years parts and labour | 5 years parts and labour | |
| Heatmiser Controls | 5 years parts and labour | 2 years parts and labour | |
| Heatpump / Boiler Spare Parts | 1 year parts and labour | 1 year parts and labour | |
| Jaga Fan Coil Units | 10 years parts and labour | 10 years parts and labour | Heat Exchanger / Electric Spare Parts |
| Jaga Electric Spare Parts | 2 years parts and labour | 2 years parts and labour | |
| Jaga Heat Exchangers | 5 years parts and labour | 5 years parts and labour | |
| Messana Controls | 5 years parts and labour | 5 years parts and labour | |
| Pool Heat Exchangers (Titanium) | 3 years parts and labour | 3 years parts and labour | Titanium units have a 10-year anti-corrosion guarantee against any damage associated from pool water |
| Ritter Heatpumps | 5 years parts and labour | 5 years parts and labour | |
| SPCO Circulating Pumps | 5 years parts and labour | 1 year parts and labour | Proof of annual servicing required |
| Thermostats / Elements | 2 years parts and labour | 1 year parts and labour | |
| Tita-fix / Tita-gas / Pexal | 10 years parts and labour | 5 years parts and labour 6-10 years parts only |
|
| Underfloor Pipe | 25 years parts only | 25 years parts only | |
| Vaillant / Grant Boilers | 5 years parts and labour | 5 years parts and labour | Burners Proof of annual servicing required |
| Vaillant Heatpumps | 5 years parts and labour | 5 years parts and labour | |
| Vasco Fan Coil Units | 2 years parts and labour | 2 years parts and labour | |
| Bmeter Water Meters and Modules (wireless) | 5 years parts and labour | 5 years parts and labour | TXE / RPT / C1 GPRS units, batteries |
| Bmeter Modules (wired) | 10 years parts and labour | 10 years parts and labour | TXE / RPT / C1 GPRS units |
| Bmeter TXE / RPT / C1 GPRS units | 3 years parts and labour | 3 years parts and labour | Batteries |
| Water Meters and Modules | 5 years parts and labour | 5 years parts and labour | TXE / RPT / C1 GPRS units |
| Viqua UV Chamber | 10 years parts only | 10 years parts only | |
| Viqua Electrical and Hardware Components | 3 years parts only | 3 years parts only | |
| Viqua UV Lamps, Sleeves, and UV Sensors | 1 year parts only | 1 year parts only | |
| Indent Items | Details on request | Details on request |
* functional warranty covers structural and functional failure of steel components, including welding. Excludes paint finish.
Does not include radiators installed in aggressive environments – e.g. bathrooms, swimming pool rooms. Proof of inhibitor levels checked annually
WARRANTY CONDITIONS AND EXCLUSIONS
This limited warranty is non-transferable, and rests with the original householder.
If any fault arising from the manufacturing processes is found in a new product, and if after consultation with Waterware the product is returned within the stated warranty period for that product for inspection/testing, Waterware will repair or exchange the product at its sole discretion.
Waterware Services Ltd shall in no way be liable for any loss, damage (direct, indirect or consequential), cost, or expense suffered or incurred by the purchaser. Any costs associated with the removal, replacement and return of any faulty product will not be accepted without prior arrangement with Waterware. Under no circumstances will such costs be accepted by Waterware for products purchased and installed in remote, rural, or locations greater than 50kms from point of purchase.
Warranty does not apply where faults arise from:
· Normal wear and tear of perishable components like flexi hoses, working seals and surface finishes
· Normal maintenance, cleaning or tuning requirements or faults that are a result of minimum maintenance requirements not being followed
· Foreign matter in the water supply
· Water supplies that do not meet normal expected municipal water quality standards
· Installation in a manner not in accordance with the manufacturer’s installation instructions or relevant NZ and or Australian Standards and local plumbing codes including G12
· Environment operating conditions that are outside the minimum and or maximum recommendations
· Defects which, in Waterware’s opinion, arise due to misuse, neglect (irregular/incompetent maintenance), and/or extreme weather/environmental conditions
Evidence must be produced which confirms the relevant product was purchased from a known customer of Waterware to validate any claim. If an invoice is not available, the serial number or date of production prevails. If neither can be located, date of install needs to be provided.
* Functional Warranty covers structural and functional failure of steel components incl. welding. Excludes paint finish, and radiators installed in aggressive environments – e.g. bathrooms, swimming pools. Proof required of inhibitor levels checked annually
OBLIGATIONS ACCEPTED BY WATERWARE ARE….
…in addition to all other rights and remedies had by the Purchaser in law in respect of the product and does not limit the right the Consumer may have under the Consumers Guarantee Act 1993.
Subject to the exceptions and conditions previously listed, all expressed or implied conditions, statements warranties as to the quality of fitness on any purpose of a product or otherwise are hereby expressly excluded to the fullest extent permitted by law except under conditions and warrants which cannot be legally excluded by law and which are intended in the contract for the supply of the valve by the Trade Practices and any other Act of Law.
