Warranty / Service Request Form

This form is specifically designed to assist you with warranty claims and service requests.

For logistical issues such as damaged goods, we kindly request that you reach out to our dedicated customer service team, either via phone or email by clicking here. This will ensure that we can address your concerns promptly and provide you with the appropriate guidance.

I am a: MerchantRetail customerInstaller

Nominated email address to receive a copy of this completed form*

Customer / Address of the installed good(s)

First Name*

Last Name*

Email* (you can include up to two, seperate with a comma)

Telephone* (you can include up to two, seperate with a comma)

Street Address*

Suburb*

City*

Postcode*

Country*

Merchant Details

Merchant

Contact Name

Merchant branch/location

Phone

Installer Details

Full Name

Phone

Product Description

Product Code*

Product Description*

Waterware Packing Slip or Merchant P/O number*

Problem or issue

Attach a file

For visual defects a photo image must be supplied with this form.

To upload more than one file, add these to a zip file and attach with this form.

I agree that if the fault is not due to a manufacturing defect then any agreed costs associated with the product repair or replacement are my sole responsibility.